ISPRS-Archives The International Archives of the Photogrammetry, Remote Sensing and Spatial Information Sciences ISPRS-Archives Int. Arch. Photogramm. Remote Sens. Spatial Inf. Sci. 2194-9034 Copernicus Publications Göttingen, Germany 10.5194/isprs-archives-XLII-4-W16-17-2019 DEVELOPMENT OF MOBILE APPLICATION FOR GATED AND GUARDED COMMUNITY MANAGEMENT Abd Razak N. 1 Ujang U. 1 Mohd Salleh S. 1 Azri S. 1 Choon T. L. 1 Geoinformation, Faculty of Built Environment and Surveying, Universiti Teknologi Malaysia (UTM), Johor, Malaysia 01 10 2019 XLII-4/W16 17 22 Copyright: © 2019 N. Abd Razak et al. 2019 This work is licensed under the Creative Commons Attribution 4.0 International License. To view a copy of this licence, visit https://creativecommons.org/licenses/by/4.0/ This article is available from https://isprs-archives.copernicus.org/articles/XLII-4-W16/17/2019/isprs-archives-XLII-4-W16-17-2019.html The full text article is available as a PDF file from https://isprs-archives.copernicus.org/articles/XLII-4-W16/17/2019/isprs-archives-XLII-4-W16-17-2019.pdf

This study focuses on the development of mobile application for complaints in gated and guarded housing areas. This community area is equipped with fences and controlled by the guard. This community is managed by an organization that has been paid to manage the assets, facilities and security in the residential areas. Currently, the existing complaint management medium is by using text messages and WhatsApp. Due to this, it is difficult for the management to review the complaints and this makes the process of managing complaints time consuming. Furthermore, the residents are not well-informed of the current status of the complaints. This application development involves the use of cross platforms for Android and iOS. The application uses location based services (LBS) to find out the complaint address of the user. The data sent are stored in an integrated database with the developed application. This application is tested on site to study its effectiveness. Based on the survey, the results showed that the application is useful in managing resident complaints.