A FRAMEWORK IN DEVELOPING A CITIZEN-CENTERED SMART CITY MOBILE APPLICATION AS A PLATFORM FOR DIGITAL PARTICIPATION IN ILOILO CITY

Abstract. ICT is one of the technological enablers of a smart city which facilitates the developments in various sectors of the community such as in governance, transportation, education, safety, tourism, and communication. Development of smartphone applications have directly contributed to areas of smart living, smart people, smart governance, and smart mobility as it provides several features catering digital services in the city and flexible utilization of the city services. However, smart city development is not merely the creation of digital services for the citizens but instead involves a two-way communication between the government and citizen’s collaborative processes and digital participation. The purpose of this paper is to provide a framework for a mobile tool wherein people can easily access the most essential everyday city services and in the same manner provide the city authorities to gather relevant information from the application through review of literature and other relevant documents.